Terms & conditions


Please read the terms and conditions before using ceciliebernhard.com

 

By using and shopping on our website you agree to accept the terms and conditions described below.
As the terms and conditions may be updated from time to time we recommend that you check this page regularly to take notice of any changes made in the terms and conditions.

 

Terms and conditions

As you may know the items are, if not completely, then partly made of vintage fabrics to add bits and pieces of history, special details, and charm from the past.
This makes every item one of a kind – unless otherwise is stated. It also means that the fabric, trimming and details can be delicate.

 

Please be gentle, dry clean or hand wash only.                          

 

Please do not hesitate to contact us at info@ceciliebernhard.dk, if you have any questions about the handling of your garment.

 

Prices

All prices are in DKK (Danish kroner) and including Danish vat of 25 % unless otherwise is stated.

 

Payment

ceciliebernhard.com accepts payment by Dankort, Visa/Dankort, MasterCard, Maestro, Visa, VisaElectron, JCB and American Express. We will not charge your credit card until the day your parcel ships!

Please notice that it is safe to use credit cards on ceciliebernhard.com

 

All payments are via an encrypted SSL connection (Secure Socket Layer). It is only PBS who has access to the payment details. Unauthorized access is not possible neither by others or us. 

 

Delivery and shipping

ceciliebernhard.com does not charge for shipping within Denmark. 

 

Shipping outside Denmark will be sent with GLS. This costs an additional shipping fee of 100 DKK. 

 

We endeavour to ship your orders within 7 working (unless otherwise stated on your confirmation mail).

 

All shipments in Denmark will be with Post Danmark, who is known as a reliable shipping contractor and normally delivers from day to day. There may be some delay to Bornholm and some other islands.

 

If you are not at home when Post Danmark delivers the parcel?

If you are not at home when Post Danmark delivers the parcel at your address you should be able to pick it up the nearest post office where it will be available for a week.
Remember to bring the notification with number and ID (e.g. passport or driving license).
Please do not hesitate to contact us if there are any problems with the delivery.

 

Delivery at place of work?

If you have the possibility to have the parcel delivered at your place of work, it may be an advantage to you during working hours.

 

Cancellation and returns policy

As a costumer you have 14 days to regret your purchase, when purchasing goods by internet.
If you regret your purchase in full, ceciliebernhard.com will return the amount of the goods.
This return period begins the day your purchase is delivered.

The purchased items should be returned in the same condition as received.
This implies that you may try it on but not wear it.
Clothes may not be washed, have smell of perfume, sweat or smoke.
Price tags or other tags must stay in the clothes.

 

Defect Items

As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appear within a period of 2 years. The defect items must be due to material or manufacturing defects.

 

If you wish to return your purchase, we must receive notice via e-mail:
costumerservice@ceciliebernhard.dk
 

We always strive to improve and be better, so please tell us why you are returning your purchase. 

 

Items must be returned to the following address:

 

Cecilie Bernhard

Vestbjerg skovvej 25

9380 Vestbjerg

DK - Denmark

 

When returning goods to us please obtain proof of posting or send via an insured method of shipping.
We will issue a refund within 14 days of receiving your cancellation notice and the returned goods.
We will not refund your shipping costs incurred by you in returning the item to us.
We request that every care is taken in packaging the item so it will reach us in best condition. 


Personal data

We only register your personal data with the purpose of being able to deliver your purchased items and to be able to contact you if needed in connection with the delivery.
We collect the following information: name, address, e-mail address and phone number.
The collection of these data is always with your explicit permission so that you know we do it.
Your approval of the data gathering is by accepting the purchase conditions before the purchase.
It is only the ceciliebernhard.com who can access the registered personal data, which will not be available to a third party. No sensitive personal data are registered.